This article explains how to get help quickly and directs you to the best support option based on who you are.
Candidates: Phone support is recommended for the fastest assistance.
Platform Users (Admins, Recruiters, Hiring Managers): Email and web support are recommended.
Our support teams are here to help every step of the way.
Support Hours and Recommended Contact Methods
Phone Support (Recommended for Candidates)
Tier 1 Help Desk
Available 24/7/365
Phone: 877-773-3164 (Option 2 or 0)
Phone support is available at all times, including evenings, weekends, and holidays, and is the fastest way for candidates to get help.
Email and Web Support (Recommended for Platform Users)
Tier 2 Technical Support
Monday – Friday
7:00 AM – 7:00 PM CT
Closed on U.S. and interviewstream-observed holidays
Email and web requests are handled by Tier 2 Technical Support during standard business hours.
Urgent or Critical Issues
If you are experiencing a time-sensitive or critical issue, please call us immediately.
Phone: 877-773-3164 (24/7/365)
When calling, please be prepared to provide:
Your name
Organization
Email address
Phone number
If the issue occurs after hours or on a holiday, it will be reviewed by our on-call team as soon as possible.
Phone Support (Candidates)
Candidates are encouraged to contact our Tier 1 Help Desk by phone for immediate assistance.
Phone: 877-773-3164 (Option 2 or 0)
Available 24/7/365
If Tier 1 is unable to resolve the issue, it will be escalated to a Tier 2 Technical Agent for follow-up during standard business hours.
Email and Web Support (Platform Users)
Email Support
Email: support@interviewstream.com
Requests sent by email are handled by Tier 2 Technical Support during standard business hours:
Monday – Friday, 7:00 AM – 7:00 PM CT
Excluding holidays
Customer Support Portal (Web Support)
Platform users with login access (admins, recruiters, hiring managers) should submit requests through the Customer Support Portal:
Using the portal, you can:
Submit new support requests
Track and manage existing tickets
Browse the Knowledge Base for self-service help
We recommend checking the Knowledge Base first, as many common questions can be resolved without submitting a ticket.
After-Hours Critical Support
For critical issues outside of standard business hours, phone support is always available:
Phone: 877-773-3164 (24/7/365)
Please inform the agent that the issue is critical so it can be escalated appropriately.
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